Shipping policy
SHIPPING POLICY:
Pre-order items: will have estimated delivery dates listed on the product page. You'll receive tracking information via email once your order ships for ease of tracking.
In-stock items: ship within 1-2 business days and typically arrive within 5-7 business days via ground shipping. Orders received after 3pm EST will ship the following business day.
Orders are fulfilled and shipped Monday - Friday as our fulfillment center is closed on the weekends and federal holidays. Orders placed after 3 PM EST on weekdays will ship the following 1-3 business days.
Please note that processing + shipping times may vary during new product launches, high-volume seasons, and holidays. If an order is for a trip or event we recommend ordering in advance as much as possible in case there are any unexpected delays with the shipping carrier or inclement weather. We're always available to assist directly as well to help meet any timelines you're looking to reach.
ORDER PROCESSING: Orders are generally shipped within 1-2 business days after order processing for in-stock items. Shipping costs vary depending on shipping destination and order details, and will be displayed at checkout.
DOMESTIC SHIPPING RATES AND ESTIMATES: Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING: International shipping is currently limited, however, please reach out to us and we will do our best to meet your order/shipping needs.
REFUNDS, RETURNS AND EXCHANGES: We want you to love your Shorebird products just as much as we do so we offer a 30-day return and refund policy for all of our products purchased directly from Shorebird, as well as exchanges. If you are not totally satisfied with your purchase, we’ll get you setup with a refund or exchange within 30 days of receipt (purchase of gift cards are non-refundable). Please note, that customers will be responsible for return shipping costs, unless you sign up for Checkout+ by Onward which provides free return shipping as one of the perks (as well as 5% Cash Back, Delivery Protection, among others).
All product returns must be shipped back in their original form of packaging and include all tags attached, accessories, and be in original condition to be eligible for a refund. Returns are refunded to the original payment method used during purchase. In addition, Shorebird reserves the right to not issue a refund or exchange if the return is missing components, accessories, or is not in original condition.
To start a return, contact us at hello@shorebird.com or at (619) 514-1718.
